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Shipping
How long will it take to receive my order?
Same-Day Dispatch – Orders placed before 7am are shipped the same day. Orders after 7am will be dispatched within 1 working day.
UK Standard Shipping – Typically arrives within 1-2 working days.
Remote Areas – Deliveries to parts of Scotland, Northern Ireland, Isle of Man, and Isle of Wight may take a few extra days and may incur an additional charge.
International Shipping – Delivery times vary depending on the destination and products. Estimated times are provided at checkout or via email.
Working Days – Please note: working days are Monday to Friday, excluding public and bank holidays.
What countries do you ship to?
We ship worldwide. We have shipped to over 20 countries & counting!
Many of our products can be purchased directly through our website.
However, if at checkout you are unable to proceed with your order, please contact us with your full shipping address and the item(s) you would like to order so we can provide you with a shipping quote.
Do you offer a collection service?
Unfortunately we currently do not offer a collection service. However, we are working on facilitating this, so look out for us!
When will I receive my pre-order?
Some of our products are available for pre-order when they are out of stock.
Each pre-order item will be clearly labelled on the product page with an estimated delivery date. Please keep in mind that this date is an estimate, and your item may arrive slightly earlier or later than expected.
If there is a significant delay, we will contact you to provide an updated delivery timeframe. Once your order has been dispatched, you will receive an email confirmation along with tracking details.
Returns, Exchanges & Refunds
How do I return a product?
Our policy lasts 14 days from the delivery date, which means you have 14 days after receiving your item to request a return.
Items must be returned in the same condition in which they were received, be uninstalled/unused, and include all the original packaging.
How long will it take to receive my refund?
Refunds are processed within 7 working days from when we receive the item(s).
Refunds will be processed back to the original payment method.
Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item
Payment
What payment method do you accept?
We accept most payment methods including: Visa, Mastercard, American Express, Apple Pay, Google Pay, BACs and more. You can see all the accepted payment methods by scrolling to the bottom of the page.
Our payment gateway is PCI compliant making it safe and secure.
Why has my payment failed?
Our payment gateway uses industry standard checks to ensure transactions are safe & secure.
Payment transactions can fail for various reasons, the most common issue is, entering the incorrect billing information at checkout.
Your bank will automatically make a pre-authorisation payment to ensure your billing information is correct and that you have the required funds to complete the transaction. However, if your order was unsuccessful, the pending amount will be reversed automatically by your bank within 3-5 working days. Once the pending amount has been reversed, feel free to purchase your order again.
Please ensure your full billing address including postcode matches the registered address linked to your bank account/credit card.
If the correct billing address is being entered, please try again with another payment card. If this is unsuccessful, please get in touch with us and we can offer an alternative payment method.
My order was unsuccessful, why have I still been charged?
Your bank will automatically make a pre-authorisation payment to ensure your billing information is correct and that you have the required funds to complete the transaction. However, if your order was unsuccessful, the pending amount will be reversed automatically by your bank within 3-5 working days. Once the pending amount has been reversed, feel free to purchase your order again.
This is common practise to ensure payment transactions are safe & secure.
Please ensure your full billing address including postcode matches the registered address linked to your bank account/credit card.
If the correct billing address is being entered, please try again with another payment card. If this is unsuccessful, please get in touch with us and we can offer an alternative payment method.
Do you offer a payment plan?
At the moment we do not offer a payment plan.
Other FAQs
How do I know if an item will fit?
Information on if an item will fit on you car is available on our product page.
However, if you are still unsure or require more information, please do not hesitate to get in touch. Click the 'Contact us' button below. We are more than happy to help.
What is your opening time?
As we are an online store we are open 24/7, 365 days a year! You can shop for mods whenever your heart desires.
Our customer support team is available via email, live chat & social media from Monday to Sunday 10am to 5pm.
Our phone line is open Monday to Friday 10am to 4pm. If your call is unanswered, please leave a text message or WhatsApp and a member of our team will get back to you.
Do you offer a trade discount?
We have a list of motor dealers & garages who we supply our orders in bulk.
We are always looking to expand our network and provide the best possible prices, service & solutions to motor dealers & garages.
If you are looking to make a bulk order or you are interested in finding our more information on what we offer, please get in touch.
Can you source a product that you do not sell on your website?
Certainly. Please get in touch below and we will try to source the product for you.
I can't reach someone over the phone?
Our phone line support team are available from Monday to Friday 10am to 4pm.
During busy periods are phone line may be unavailable. Please leave a voicemail and a member of our team will get back to you.
Couldn't find your answer?
We're here to help. if you couldn't find the information you were looking for, please reach out to us directly.